Frequently Asked Questions

0. Contigo


We have the widest selection of Contigo products available anywhere and offer inexpensive and quick shipping right to your door, so you can get every Contigo you need without leaving your house! However, if you wish to find a local retailer who carries Contigo products, you may visit the "Where to find" page for information on stores near you that carry Contigo. 


All Contigo bottles including kids, hydration and thermal bottles are BPA free. Also the lids are BPA free. 

1. Thermal Mugs


None of our thermal mug bodies are dishwasher safe with the exception of the stainless steel mugs which only inlcude West Loop stainless steel and Ashland Chill. When a coloured thermal mug is put in the dishwasher there is a significant chance the paint will come off. 
Coloured thermal mugs' bodies are not dishwasher proof, as we've indicated in our user manual. Keep in mind that a worn down thermal mug can't be replaced, as mentioned in our warranty policy.


Unfortunately the West Loop Tea Infuser is only designed to fit the West Loop lid. 


The new West Loop lid will perfectly fit your old West Loop mug. Sieze and diameter remain unchanged but the new West Loop lid features a click system whereby the lid pivots open for easy cleaning. All our lids can be bought separetely. You can check out our "accessories" page for a full overview.


All our thermal mugs, with the exception of Contigo Morgan, are made out of double-wall vacuum insulated stainless steel. Contigo utilizes this superior insulation technology in order to retain beverage temperatures for hours, maximizing beverage enjoyment whether used at the gym, in your car, on the boat or when going to school. as an added benefit, the double wall construction used on all vacuum insulated products eliminates external condensation.


Unfortunately none of our mugs are designed to put carbonated drinks in it. Just about anything else (milk, juice, sports drinks) works as long as you don't forget to clean your bottle after each use. More information about “How to clean your Contigo botlle” can be found under the Product Cleaning section.

2. Water Bottles


There is a 4-pack of straws available only for Addison and Shake & Go. You can check out our "accessories" page for a full overview of our available spare lids and straws.


All our water bottles are dishwasher safe ! Both our body and lids are dishwasher safe - but we strongly recommend rinsing them prior to putting them in the dishwasher.


None of our bottles are designed to put carbonated drinks in it. Just about anything else (milk, juice, sports drinks) works as long as you don't forget to clean your bottle after each use. More information about “How to clean your Contigo botlle” can be found under the Product Cleaning section.


Unfortunately the Contigo water bottles are not suited for hot drinks. Gladly all our Thermal mugs are vacuum insulated and are a perfect substitute for keeping your hot drinks warm for hours !

3. Kids Bottles


All our kids bottles are dishwasher safe ! Both our body and lids are dishwasher safe - but we strongly recommend rinsing them prior to putting them in the dishwasher. More information about “How to clean your Contigo botlle” can be found under the Product Cleaning section.


None of our bottles are designed to put carbonated drinks in it. Just about anything else (water, juice, sports drinks) works as long as you don't forget to clean your bottle after each use. More information about “How to clean your Contigo botlle” can be found under the Product Cleaning section.


Unfortunately the Contigo kids bottles are not suited for hot drinks. The Scout Mug however is a thermal mug in a small size. Gladly all our Thermal mugs are vacuum insulated and are a perfect substitute for keeping your hot drinks warm for hours !

4. Product cleaning


Luckily every Contigo bottle is easy to clean. Below you can find some cleaning tips which will help you give your bottle a shiny and fresh look.

  • All our lids are dishwasher proof.
  • If you don’t have a dishwasher, no problem, we do advise everyone to properly rinse their lids daily (and preferably after each use).
  • Can’t get rid of though residu? We suggest to soak your bottle in a solution of medium hot water with some sodium bicarbonate after which you rinse thouroughly.
  • Please also be advised that we have a Cleaning kit available on our website.

5. Terms and Conditions


We’re sorry to say that as a distributor we don’t have the possibility to issue an invoice for each separate webshop order. You can check out our ‘Terms and Conditions’ section for a full overview.

6. Warranty


Please see our Terms and Conditions page for information about our return policy and for return instructions.


We’re sorry to hear you are having issues with your Contigo bottle. Gladly, our customer service is ready to help you further.  You can use our contact form to report your problem, please select the category “Product support” and fill out the entire form. To ensure a smooth and fast service please attach the following information/pictures:

  • Your purchase receipt
  • Name of store where you purchased your mug
  • A photo of your cup, so we can determine the exact model/ color
  • A detailed description of the problem

Not all products are being produced anymore. Unfortunately this means spare parts such as lids are no longer available. Unfortunately we can't offer service on items which are not in our range anymore.